Brown Paper Tickets reviews - summary, pros & cons
We delve into the world of Brown Paper Ticket reviews, pulling out key takeaways – including average scores, pros and cons – to save you some legwork.
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How does Brown Paper Tickets fare in the world of reviews? If you don’t have time to scour multiple review platforms, this quick round-up is for you. We summarise key talking points, pros, cons and scores from: GetApp, G2, Trustpilot and Capterra.
⭐ How does Brown Paper Tickets score on review sites?
Average rating: 3.2/5
Highest score: Brown Paper Tickets scores highest on Capterra, with an average rating of 3.7/5 based on verified user reviews.
Lowest score: Brown Paper Tickets scores lowest on Trustpilot, where it has an average rating of 1.5/5 from customer reviews.
📣 Brown Paper Tickets reviews: The highlights
Looking across reviews, Brown Paper Tickets is often described as a simple, low-cost ticketing platform, particularly popular with small organisations, grassroots events and non-profits. Reviewers appreciate its straightforward setup process and the fact that it can be used for free events without charges.
Some users also mention that the platform’s original mission and fair-trade ethos appealed to community groups and organizers looking for an alternative to larger ticketing companies.
However, reviews also highlight some significant downsides. Complaints often center around payment delays, difficulty contacting support, and outdated software design. Several reviewers claim they struggled to receive funds from ticket sales or reach customer service when problems arose.
Let’s take a closer look at what users say.
👀 Here’s a quick snapshot of what reviewers have to say about using Brown Paper Tickets:
✅ Pros
“Very easy to use and implement… we tried it first for a free event and it worked well.”
“Simple platform for event needs… very straightforward which is good for clients who may not be tech-savvy.”
“They have always been enormously helpful in projects I have managed. Helpful in getting started and creating box office(s) for these various projects..”
“It’s simple, effective, and suitable for student groups and low-budget nonprofits.”
“I liked their fair-trade model and grassroots approach.”
❌ Cons
“The interface of the site could be improved… it feels a little dated.”
“It was sometimes difficult to find specific event data or generate reports.”
“We used Brown Paper Tickets for ticket registration for our event, but not a single dollar has been paid out. A hefty fee is already taken for the service, and keeping all the money from ticket sales is outrageous.”
“Brown Paper Tickets provides terrible and slow services. My experience with this company was very disappointing and a huge waste of time.”
“Since the pandemic it’s been impossible to get anyone on the phone.”
🗣️ Brown Paper Tickets reviews: Key talking points
Here are some of the themes that come up repeatedly across Brown Paper Tickets reviews.
Ease of use
Many reviewers describe Brown Paper Tickets as easy to set up and straightforward to use, especially for small events or organizers with limited technical experience.
Users say they like:
The simple event setup process
The ability to create events quickly
A platform that works well for basic ticketing needs
“I was genuinely impressed with the seamless and straightforward process”
However, some reviewers also mention that the platform’s interface feels outdated, with design and usability that hasn’t kept pace with newer ticketing platforms.
Pricing and value
A big reason organizers choose Brown Paper Tickets is low costs. Several reviews say the platform is a good option for free events or small-budget organisations such as community groups or non-profits.
Users highlight that:
Free events can be run without fees
The platform is generally cheaper than some alternatives
It suits grassroots or community organisations
However, the platform’s value can be overshadowed when users experience issues with payments or support.
ppst…Brwon paper tickets fees are good but they’re not as cheap as Ticket Tailor. You can see our pricing information on our pricing page and compare our fees and features on our breakdown of the cheapest ticketing platforms.
Payment delays and access to funds
One of the most serious concerns raised in reviews relates to delayed payouts or difficulties accessing ticket revenue.
Multiple reviewers claim they struggled to receive money from ticket sales or experienced long delays in payments. Some say attempts to contact the company about payouts went unanswered.
This issue appears frequently in negative reviews and is one of the biggest factors behind Brown Paper Tickets’ low Trustpilot rating.
“It's been months, actually almost a year already and still we haven't gotten paid! All of their phone numbers were already out of service, nobody replies to our emails, and we've tried every other way to contact any of them, their staff and management, but still no reply!”
Customer support
Reviews of customer support are mixed.
Some long-time users say the support team used to be helpful and responsive. However, more recent reviews suggest that support has become difficult to reach, with users reporting unanswered emails or phone calls.
Because ticketing platforms handle payments and event logistics, a lack of responsive support can be particularly frustrating for event organizers.
📈 How do Brown Paper Tickets reviews fare against other ticketing platforms?
Let’s compare review scores for some other well-known ticketing platforms.
Looking for a more reliable alternative to Brown Paper Tickets?
Brown Paper Tickets might work for some smaller events. But if you’re looking for a modern, reliable ticketing platform with transparent pricing and dependable support, it’s worth exploring other options.
Here are a few reasons many event organizers choose Ticket Tailor instead.
💸 Lower, clearer fees
Ticket Tailor has industry-leading low fees with a simple flat rate per ticket. There are no surprise charges or complicated pricing structures.
💰 Instant access to your ticket revenue
Unlike some ticketing platforms, we never hold onto your money.
Payments are handled directly by trusted providers such as Stripe, PayPal and Square, meaning you receive payouts instantly when tickets sell.
🕐 Unmatched 24/7 support
When you’re running events, problems can happen at any time. That’s why Ticket Tailor offers round-the-clock customer support, with responses typically arriving within minutes.
📉 Your customer data is yours
We believe your community belongs to you.
Unlike some platforms, Ticket Tailor never uses your ticket-buyer data for its own marketing, so you stay fully in control of your audience.
🌍 More than just ticketing
Ticket Tailor is also a certified B Corp, meaning we’re committed to balancing profit with purpose and making a positive impact through initiatives like Penny for the Planet.
⭐ Our average review score across GetApp, Capterra, G2 and Trustpilot is 4.8/5.
Ready to switch to a ticketing platform that keeps fees low, support high, and your data in your hands?
Compare ticket tailor