Refund Protection With Ticket Tailor - Attendee Peace Of mind

Introducing Refund Protection

A win-win upsell for Event Creators

Refund Protection is an optional upsell that benefits everyone involved. Your customers get extra reassurance. You get a boost to sales, and a slice of the revenue too.

De-risk purchases

Increase checkout conversion by giving peace of mind to your ticket buyers. Bliss.

Reduce admin

Refunds and payouts are all handled directly by our protection partner, XCover. Zero stress.

Earn revenue

Unlike other ticketing platforms, you’ll make commission on every Refund Protection policy added. That's easy-peasy profit!

“19% of ticket buyers choose refund protection for peace of mind and to protect their purchases.”

Based on our trial of over 5k orders.

“[Ticket Tailor's Refund Protection is] easy to implement, easy to track, and adds a layer of protection for our customers, something Ticket Tailor was calling out for and now it’s here!”

Rish, Comedy Corner Shop

Why Refund Protection matters to your customers?

Most events are planned weeks (if not months) in advance, which means life can get in the way. Refund Protection lets your attendees buy with confidence, knowing their ticket money is protected if something unexpected happens.

Protect their money

For a small fee, ticket buyers can ensure they get a full refund on their tickets if the unexpected happens, and they can’t attend the event.

Peace of mind

Reduce any last minute stress knowing that if anything goes wrong, their money is safe.

Confidence to claim

By partnering with XCover, ticket buyers know they’re dealing with a third party they can trust.

Set-up Refund Protection on your events today

Refund Protection is available for companies and charities in the UK and the USA. Let customer support know if you'd like it in your area.

Verify your details

We’ll need a few basic details about your organisation to verify your account. You’ll also need to accept some additional terms to offer this product to your customers.

Refund Protection, your way

Switch Refund Protection on or off whenever you like – no contracts, no hassle. Choose to offer it for all events or just a few, you’re in charge.

Track everything in your billing history

Get a clear breakdown of total collected, tax, fees, and your final revenue – all in one place. It's full visibility, with zero guesswork.

Ticket buyers opt in

Your customers will have to actively add Refund Protection to their order. Ensuring people know exactly what they are paying for.

Customer checkout form with Refund Protection

We ticket events of all shapes and sizes.

Show me the features

FAQs

What is Refund Protection?

Refund Protection is an optional service offered to ticket buyers, allowing them to request a refund if they’re unable to attend an event due to unforeseen circumstances (e.g. illness, travel issues, family emergencies).

How does it work for my event?

When activated, ticket buyers will see the option to add Refund Protection during checkout. If they need to claim, they contact XCover directly. No admin needed from you.

What events is Refund Protection suitable for?

Refund Protection can be used across a wide range of events, including concerts, festivals, workshops, classes, and attractions.

Do I earn revenue from Refund Protection?

Yes. You earn a commission on every refund protection sale. This creates a new revenue stream without adding complexity.

Do I have to handle refund requests?

No. XCover handles all refund claims, customer service and payouts directly. You're not involved in the process and are not liable for successful claims.

Can I turn Refund Protection on or off?

Yes. You have control over whether or not to offer it for your events. And you can toggle it on or off for certain events within your box office.

Is Refund Protection optional for buyers?

Yes. Buyers can choose whether or not to add it at checkout. They have to actively opt-in.

What does Refund Protection cover?

It typically includes things like illness/injury, travel delays, family emergencies, and other valid reasons for not being able to attend your event. Full terms are provided to the buyer during checkout.

How do buyers claim a refund?

They use the link in their confirmation email to start a claim directly with XCover’s support team.

Is there a cost to me as the Event Creator?

Refund Protection is free for you to offer to ticket buyers. Ticket buyers pay for protection when they choose to add it, and you'll get to keep a portion of the price they pay as profit.

Can buyers add Refund Protection after purchase?

No. Refund Protection must be added at the time of purchase. It can’t be added retrospectively.

Can I see which orders include Refund Protection?

Yes. You’ll be able to view which buyers opted in directly from their order summary in Ticket Tailor.

What if a buyer contacts me with a refund request?

You can simply direct them to XCover. There’s no need to get involved in the claims process yourself.

Is Refund Protection available for free events?

No. Refund Protection is only offered on paid tickets

Are ticket buyers covered if the event is cancelled?

No, Refund Protection covers the ticket buyers against their ability to attend the event. The event organizer should have terms to cover event cancellations.

How does Refund Protection work with an event's existing terms?

Refund Protection is a product that extends any pre-existing terms, giving additional protection.

Benefit from Refund Protection on your events

Don't just take our word for it!