Ticket Tailor’s 2025 Impact Report: another year of Growth on Purpose

Here at Ticket Tailor, our annual impact report is a crucial part of our overarching mission to do good. It’s a place where we lay out the walk behind our mantra, “Growth on Purpose”, which is all about scaling our business sustainably in a way that sees us create a positive impact for the planet, its people, and our stakeholders. At the heart of all of this, our raison d’etre: to help Event Creators run their most incredible events by providing them with a transparent, creator-first ticketing platform.

As always, the process of creating this report has given us the opportunity to stop and take stock of how we’re doing; the wins, the learnings, and a healthy dose of new-found clarity around goals for the future. We’re thrilled to now be able to share it with you 💫.

image

🌱 What growth on purpose looked like in 2025

We release this year’s report with some pretty big grins on our faces. Highlights include surpassing £600,000 in charity donations, debuting our first TV ad thanks to an awesome campaign by Channel 4 and B corp, and sponsoring a stand at SaaStock (where we got to spread the message of SaaS as a Force for Good). Not forgetting, recertifying as a B Corp with an improved score of 123, and embarking on some brilliant new partnerships.  

Alongside the reasons to celebrate were moments to learn. There are a couple of areas that didn’t pan out as expected this year. For example, our EarthInvest 2025 initiative – an investment fund to help Event Creators with their sustainability – didn’t get off the ground.  Having reflected on effort vs. impact made, we knew we had to rethink how we approach this project, and will be relaunching it in 2026 beginning with a partnership with the Association of Independent Festivals (AIF). 

And of course, among the thrilling moments (nothing quite like seeing your first ever ad air on mainstream tele), were the less glamorous but perhaps most important tasks of all: digging deep into our environmental impact and how we assess this so as not to stagnate since going carbon neutral in 2021. And working hard on all things governance, accountability and transparency to ensure our values show up in practice.  

🔎 What’s in the report?

We break our impact report up into four key areas: Community, People (team & customers), Planet, and Governance. Here’s a snapshot of what each section explores:

Community

A look at the initiatives and partnerships that extend our impact beyond our platform. This includes progress with our charity partners, our Channel 4 B Corp campaign debut, and the events, sponsorships, and communities we’ve supported along the way.

People

How we’ve supported both our customers and our team over the past year. From new product launches and strengthened security to team wellbeing, training opportunities, and a profit-share scheme designed to reward collective success.

Planet

An open and transparent review of our environmental impact. We’ve taken steps to make how we measure and report on carbon emissions even more detailed and useful. We’re keeping a close eye on our per-ticket and per-worker emissions CO2e emissions after noticing a short-term increase over the past year. But remain proud that our worker metric and overall emissions are 15% lower than digital companies of a similar size. 

Governance

The structures and principles that keep us accountable. This includes our B Corp recertification (and how we got there), new internal manifestos to protect our culture, a strategy reset inspired by Ikigai, and our evolving approach to using AI responsibly.

☕ Read the full report 

Without further ado, here’s our 2025 impact report 👇, ready to be read with a cuppa by whoever’s interested to learn more about how a passionate, independent business committed to doing good stays true to their mission.